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ABOUT
There are millions of people all over the world on the telephone right now.
Many are just talking, but some are seeking legal advice, requesting
emergency services, arranging finance, doing deals and making promises.
Do you ever wish you could replay those "lost conversations":
recall the details of a financial agreement, to confirm 'who said what' in an
emergency call, or check the details of a dispute.
How can you be sure exactly what was said?
Total Recall is a
Voice Logger, an invaluable tool for everyone who regularly does business by
telephone, or where radio communications are frequently used. Combining
simplicity of use with over 1600 hours of online audio storage into a
compact, self-contained unit, Total Recall will
accurately record and easily recall important information, from today,
yesterday, last week or last year.
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There
are four user menus:
1. LOGGING - Current call activity and Live Monitoring.
2. PLAYBACK - Call search and playback via internal / external
speaker.
3. ARCHIVE - Tag calls and Archive to CD.
4. CONFIGURATION - Control of system parameters like passwords, VOX
sensitivity, beep tone and selection of Live Monitoring channels.
FEATURES
Automatic Recording of ALL Calls - Total Recall will automatically
capture and securely record all phone or radio conversations which can be
recalled whenever verification is required. Total Recall can also be used as
a training and evaluation tool for staff who regularly conduct business with
customers by phone.
Large Capacity Database - If a dispute or emergency arises, you can
recall relevant recordings from the Total Recall database, which holds over
1600 channel hours of conversations. Recordings can be selected by date,
time, phone number or channel number for instant retrieval and replay.
Compact Desktop Unit - comprises 4, 8, 12 or 16 analog channels in a
single desktop unit. No software installation or external hardware is
required.
Multiple Recording Inputs - Total Recall will record from any audio
source on a channel selective basis, including telephone, radio, microphone,
intercom and more. It's also possible to 'live monitor' on a channel
selective basis.
Replay Options - selected recordings can be replayed via an internal
speaker, an external speaker or headphones. For replay on a PC, install the
Remote Recall software supplied with Total Recall. Remote Recall reads from
an Archived CD and converts recordings for replay on a PC. It also enables
the transfer of recordings as .wav files or encrypted files via e-mail. Text
file information can be transferred via the serial port for use in
spreadsheet applications. Calls can be monitored or replayed from the Total
Recall unit when connected by the serial link and controlled by the PC
running Remote Recall software.
Archive for Security - calls that need to be retained for longer
periods can be automatically or selectively archived to an internal CD-R and
kept indefinitely.
User Definable Options - recording can be set to VOX or Off-Hook, and
a beep-tone is selective by channel. Password security ensures complete
management control of the Voice Logger. Software updates are field
upgradeable.
SUMMARY
- Cost-effective digital voice logger, providing secure recording, storage
and playback of telephone calls (or any audio signal)
- Completely self-contained unit, easy to install and without the need for a
complex and expensive networked logging system
- Compact desktop unit, and very easy to use
- Convenient 4, 8, 12 or 16 channel configuration
- Over 1600 hours of on-line storage capacity
- Calls will replay instantly from an internal hard disc
- Automatically records all calls (telephone + radio)
- Search the database of recordings by date, time, phone number or channel
- LCD screen with simple navigation keys
- Caller Line Identification capture of incoming call numbers (CLI/CLIP)
- Live Monitor calls from any channel in real-time
- Archive ALL or TAGGED Calls to internal CD-R (automatically o selectively)
- Recording trigger selectable by VOX or Off-Hook
- Password security, and recording 'Beep' option, audible and visual alarms
- Serial interface to PC for database download and remote replay
- Remote Recall client software - search, replay of calls on your PC and
transfer of calls via e-mail.
Total Recall - providing security for recording, storage
and playback of calls when financial information, personal, contractual or
legal information, emergency services, call centre services and conference
calls are conducted by phone.
REMOTE RECALL SOFTWARE
The software that allows you to access logged calls from your PC
Remote Recall™ is a client software (Windows 95/98/NT4.0+) supplied with
Total Recall. Calls that have been recorded on Total Recall can be replayed
on a local or remote multimedia PC with Remote Recall installed. Archived
calls on CD-R are transferred across to the local PC, converted as regular
.wav files, and can then be e-mailed to any remote location for replay. It is
also possible to access the Total Recall text file database from a PC via a
serial (RS-232) link. The link is activated from the PC, and associated call
data is downloaded to the Remote Recall database where it can be stored, or
used for call accounting purposes, spreadsheet integration.
The search criterions are date, time, phone number, direction of the call (<>),
channel.
Once a search has been activated, the results are shown in the window
(above), and calls can then be tagged for replay via the multimedia PC
speakers.
The recording is selected from the database listing for replay. The Remote
player module controls the replay process.
When connected by the serial link and controlled by the PC running Remote
Recall calls can be also monitored or replayed from the Total
Recall unit.
SPECIFICATIONS
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Number of
Channels:
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4, 8, 12 or 16 (available as 4 or 8 channel DSP cards)
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Security:
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Password required to operate all menus
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Coding
Method:
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8kbps High Quality Vector Quantisation providing over 1600
hours on-line database of recordings
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Line
Impedance:
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(Aus + USA) 6 k ohm (AC) (NZ) 12 k ohm (EUR) 67 k ohm
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Line
Impedance:
(DC) (USA)
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10M ohm
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Frequency
Response:
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300-3400 Hz, +/- 0.5dBm
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Signal to
Noise:
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-34dBm
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Cross-talk:
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-60dBm
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Record
(PIP) Tone:
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1.4 kHz channel and level selectable
(Off, -33dBm, -27dBm, -21dBm)
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Recording
Triggers:
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Off-Hook or VOX (adjustable), VOX Hi -12dBm, VOX Mid -23dBm,
VOX Low -29dBm
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Internal
Storage:
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Hard disk drive
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CD Drive:
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650 Mb IDE, uses CD-R media
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Display:
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110 mm x 95 mm, graphics mode backlit LCD
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Power
Requirements:
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90VAC - 260VAC, 50Hz - 75Hz
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Max Line
Voltage:
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Max tip to ring voltage DC 250VDC
Max tip to ring voltage AC 150V rms
Max tip to ground voltage DC 1500VDC
Max tip to ground voltage AC 1000V rms
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Analogue
Ports:
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4, 8, 12, or 16 line input channels, RJ12 (PSTN)
4-channel DSP interface uses pins 2/3
8-channel DSP interface uses pins 2/3 and 1/4
Line out jack (3.5mm phono jack)
Headphone jack (3.5mm phono jack)
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Serial
Interface:
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Serial line interface RS-232 (RJ45 connector) Baud rate =
57.6 kbps, hardware handshake
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Client
Software:
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Remote Recall (Windows 95/98/NT), inclusive
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System
Software:
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Field upgradeable via CD media
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Operating
System:
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OS/2 Warp 4 IBM
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Size and
Weight:
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360 x 360 x 100 mm, 6 kg net
Specifications subject to change
without notice
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